You are here: Service
We at kids-room.com see it as our duty to offer our clients the easiest and most enjoyable shopping experience possible. For this reason, we provide our customers with personal purchasing advice by trained staff in 4 languages. We want to work with you to find the best possible products for your little ones.
Customer service by phone
+49 (0) 3695-853800
Monday to Friday
from 8 am to 5 pm
Find out everything about the shipping and delivery costs of the items you have ordered. kids-room.com cares about having the highest level of price transparency in their delivery fees. We are constantly working to make it possible for you to get hold of your products even quicker.
Find out more about shipping costs and delivery
Kidsroom.de offers its customers a variety of safe and convenient payment methods. It doesn’t matter whether you would prefer to pay with PayPal and take advantage of their buyer protection or you would rather pay with your credit card. At kids-room.com you can pay how you want to.
Learn more about payment methods at kids-room.com
To make shopping with us as easy as possible, our customer service team have answered and clearly summarised the most common questions from your inquiries. You can find the answer to your question in our FAQs. If that’s not the case, our trained service staff will also help you personally via email or on the phone.
Find out more about our FAQs
We try our best to ensure that the items you order arrive safely packaged and that you can enjoy them for a long time. Unfortunately we have no control over production errors. On our subpage we have compiled all of the information that you need to know if this is the case so that we can help you as quickly as possible.
Find out more about returns and complaints
The safety of your personal data is very important to us. For this reason we are very careful to adhere to our data protection guidelines and assure you that we never pass on your personal data to third parties. We only use this data to improve our own service and to be able to provide you with a better shopping experience.
Find out more about data protection at kids-room.com
kids-room.com cares about sustainable economic policies. Batteries sometimes contain highly poisonous materials which can damage your health if ingested. To limit the spread of these materials as best as possible, you should only dispose of empty batteries in suitable disposal centres and never in your household waste.
Find out more about battery regulation
*) only applies to working days and normal volumes of inquiries. Response time may take longer in times of high demand.
© 2019 by kidsroom.de GmbH & Co. KG | Baby and children products - worldwide shipping
Only sold for private use.* excl. VAT and shipping
Indicate your e-mail address now and receive an exclusive 5€ discount for your order on kids-room.com.
* on a minimum order value of 200€. Cannot be combined with other coupons. Cannot be used for placed orders.