Kidsroom
For us at kids-room.com, the safety and well-being of our employees and customers is always our top priority.

We are here for you!

Dear moms and dads,

For us at kids-room.com, the safety and well-being of our employees and customers is always our top priority.

As a company, we behave responsibly and therefore monitor the developments in terms of the coronavirus very closely and take measures to ensure the safety of our team. Many of our employees have already moved to their home-based office and ensure from there that our everyday work can continue as normal as possible.
 
For you, our customers, we are still there in the current situation.
 
Here you can find the most important information about our online shop
 
Our kids-room.com online shop is open for you as usual 24/7, and our customer service is also still here for you at all times. However, due to high demand and an increasing number of inquiries, we ask for your understanding, as there may be longer waiting times until we can get back to you.

You can contact us by phone at +49 3695 853 800 or by email at support@kidsroom.de or info@kidsroom.de.

Our motto is "Only the best for your child". That is why we want you and your little one to have everything you need, even in times of crisis, and we do our best every single day so that your products arrive with you in time.

Even if the current situation is a challenge for all of us, together we can make it and together we will grow.

Stay well and take care of yourself!
Your team at kids-room.com
Our answers to your most frequently asked questions
We have collected your most frequently asked questions about the current situation and answer them here so you don't have to worry.
 

What are the current delivery times?

You can find out when the item is ready for delivery on the product page next to the image of the item. If you click on the "i-Button", you can also find out the shipping time to your delivery country.

Are there currently delays in dispatching the goods?

Our shipping employees are doing their very best every single day to continue our worldwide shipping service as usual.

Are there any restrictions on the transport route due to the current situation?

There might be delays in delivery due to local restrictions in some countries. You will be informed in time of any short-term changes.

Are there supply shortages or more items that will be sold out?

Our warehouse is well prepared for supply shortages and stocked with numerous articles. If an article is sold out at short notice or is not available, it will be re-ordered immediately.

Which items are available for immediate delivery?

On the respective product page, you can see the availability of the item you wish to order. All items with a green marking and a delivery time of 1 - 3 working days are in stock and ready for immediate dispatch.

Where can I track my shipment?

The DHL tracking number we receive in an email on the day of dispatch is forwarded to you so that you can track your order at www.dhl.de.

Can I change my address to my account?

A change of address in your account is possible. Please note, however, that the changed information will only be taken into account with a subsequent order.

Will my items be packaged well and safely?

Our shipping service packs all packages in accordance with the terms and conditions and thus ensures that the items you have ordered arrive safely and securely in your country of delivery.

Will I be informed about a delay in delivery?

In case an item you have ordered has to be re-ordered and does not arrive at Kidsroom from the supplier in time, our customer service will inform you immediately about that via email.

What precautions does kids-room.com take?

The health of our employees, customers, and suppliers is a top priority for us.

The highest hygiene standards apply to our warehouse and delivery company. Of course, this also applies to the baby items you order as well as to your packaging. Therefore, ordering from us is absolutely safe.

Do you have more questions?

Click here to find our FAQs.

© 2020 by kidsroom.de GmbH & Co. KG | Baby and children products - worldwide shipping

Only sold for private use.

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